Using a web-based patient-provider messaging system to enhance patient satisfaction among active duty sailors and Marines seen in the psychiatric outpatient clinic: a pilot study.

Nurs Clin North Am

Psychiatric Mental Health Nurse Practitioner Program, Vanderbilt University School of Nursing, 384 Frist Hall, 461 21st Avenue South, Nashville, TN 37240, USA.

Published: March 2014

Patient satisfaction is imperative in providing safe, effective, and quality patient care. Several articles have examined the effect of a secure on-line communication system in the primary care setting to improve the delivery of patient care. This article describes the use of an asynchronous Web-based messaging system in the psychiatric outpatient setting to enhance patient satisfaction among active duty military service members.

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http://dx.doi.org/10.1016/j.cnur.2013.11.005DOI Listing

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