Am J Nurs
Gina Murphy is a nurse manager at Beth Israel Deaconess Medical Center (BIDMC), Boston, where Anissa Bernardo is the patient satisfaction project manager. Joanne Dalton is a nurse scientist at BIDMC and an associate professor of nursing at Regis College, Weston, MA. Contact author: Gina Murphy, The authors have disclosed no potential conflicts of interest, financial or otherwise.
Published: December 2013
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