Objective: To identify the actions, undertaken by nurse managers in a risk management program, considered as best practice.
Method: A case study undertaken in a private hospital in the south of Brazil. A risk manager and nurse managers working in a risk management program participated in this study. The data was collected between May and September 2011 through analysis of documents, semi-structured interviews and non-participant observation. Based on the triangulation, the data was analyzed through practical measures.
Results: Educational actions, the critical analysis of the context, and the multiple dimensions of the management were evidenced as best practice.
Conclusions: The broadening of understanding regarding risk management best practice offers further support for nurse managers to achieve excellence in their actions and thus provide safe and quality care.
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| http://dx.doi.org/10.1590/S0104-11692013000500021 | DOI Listing |
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