Background: Today, the challenges of quality improvement and customer focus as well as systems development are important and inevitable matters in higher education institutes. There are some highly competitive challenges among educational institutes, including accountability to social needs, increasing costs of education, diversity in educational methods and centers and their consequent increasing competition, and the need for adaptation of new information and knowledge to focus on students as the main customers. Hence, the purpose of this study was to determine the rate of costumer focus based on Isfahan University of Medical Sciences students' viewpoints and to suggest solutions to improve this rate.
Materials And Methods: This was a cross-sectional study carried out in 2011. The statistical population included all the students of seven faculties of Isfahan University of Medical Sciences. According to statistical formulae, the sample size consisted of 384 subjects. Data collection tools included researcher-made questionnaire whose reliability was found to be 87% by Cronbach's alpha coefficient. Finally, using the SPSS statistical software and statistical methods of independent t-test and one-way analysis of variance (ANOVA), Likert scale based data were analyzed.
Results: The mean of overall score for customer focus (student-centered) of Isfahan University of Medical Sciences was 46.54. Finally, there was a relation between the mean of overall score for customer focus and gender, educational levels, and students' faculties. Researcher suggest more investigation between Medical University and others.
Conclusion: It is a difference between medical sciences universities and others regarding the customer focus area, since students' gender must be considered as an effective factor in giving healthcare services quality. In order to improve the customer focus, it is essential to take facilities, field of study, faculties, and syllabus into consideration.
Download full-text PDF |
Source |
|---|---|
| http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3577387 | PMC |
| http://dx.doi.org/10.4103/2277-9531.99957 | DOI Listing |
Publication Analysis
Top Keywords
Similar Publications
Emotional Reflexivity and Lifelong Leisure Time Physical Activity: Managing 'Successful Womanhood' for Busy Middle-Class Women.
Sociol Health Illn
February 2025
University of Bristol Business School, University of Bristol, Bristol, UK.
This article examines leisure time physical activity (LTPA) for middle-class women as relational, intricately linked with societal understandings of personal responsibility to work, to family and to health and entangled with the emotion management of 'successful' middle-class womanhood. We focus on middle-class Danish women who engage in routinised participation in LTPA. We illuminate through our qualitative study how emotional reflexivity involves dispersed practices that are entangled with this lifelong physical activity and how these entangled, mutually evolving practices enable women to dutifully enact 'successful' womanhood, in line with contemporary ideals.
View Article and Find Full Text PDFExploration of the dynamics of otic capsule and intracochlear pressure: Numerical insights with experimental validation.
J Acoust Soc Am
January 2025
Department of Otorhinolaryngology, Head and Neck Surgery, University Hospital Zurich, University of Zurich, Zurich, Switzerland.
The otic capsule and surrounding temporal bone exhibit complex 3D motion influenced by frequency and location of the bone conduction stimulus. The resultant correlation with the intracochlear pressure is not sufficiently understood, thus is the focus of this study, both experimentally and numerically. Experiments were conducted on six temporal bones from three cadaver heads, with BC hearing aid stimulation applied at the mastoid and classical BAHA locations across 0.
View Article and Find Full Text PDFIt takes two flints to start a fire: A focus group study into PhD supervision for responsible research.
Account Res
January 2025
Department of Methodology and Statistics, School of Social and Behavioural Sciences, Tilburg University Prof. Cobbenhagenlaan, Tilburg, The Netherlands.
Background: Supervision is one important means of promoting responsible research. However, what a responsible supervisor should do and how to foster a responsible supervisory climate is unclear.
Methods: Between January 2023 and February 2024, I conducted 17 focus groups in The Netherlands and Denmark with 85 PhD candidates and PhD supervisors to understand what practices supervisors engage in to promote responsible conduct of research and what strategies could promote a responsible supervisory relationship.
Assessing and comparing compassionate communities benefits across cities in diverse cultural contexts: a step toward the identification of the most important ones.
Palliat Care Soc Pract
January 2025
University Center for Palliative Care, Inselspital, Bern University Hospital, University of Bern, Switzerland.
Background: As Compassionate Communities (CCs) are developing worldwide, there is a growing need to systematically assess if they are having the expected effects on the community. Although having a single strategy would be ideal in terms of standardization and comparison, due to the inherent heterogeneity of CCs, it is not known how feasible this would be.
Objectives: To assess the feasibility of creating a general strategy, based on the results of a series of focus groups conducted across three diverse CCs, to guide the evaluation of already existing programs and the development of new ones.
Resilience as a predictor of internet addictive behaviours: a study among Ghanaian and Saudi samples using structural equation modelling approach.
BMC Psychol
January 2025
King Faisal University, Al-Hofuf, Saudi Arabia.
This study aimed to examine the relationship between resilience and internet addictive behaviours, focusing on cross-cultural contexts involving tertiary education students in Ghana and Saudi Arabia. Using a cross-sectional survey design, data were collected from 738 students across selected universities in both countries. Structural equation modeling (SEM) techniques were employed to analyse the data.
View Article and Find Full Text PDFWant AI Summaries of new PubMed Abstracts delivered to your In-box?
Enter search terms and have AI summaries delivered each week - change queries or unsubscribe any time!