AI Article Synopsis
- This study investigates communication issues among nursing assistants in basic life support vehicles in São Paulo's emergency service, focusing on coordination and medical regulation.
- Semi-structured interviews were conducted in January 2010, revealing significant communication challenges such as poor radio transmission, unqualified operators, difficulty accessing coordination, and insufficient nurse supervision.
- Despite these issues, potential solutions were identified to enhance communication and improve the overall effectiveness of the mobile emergency service.
Article Abstract
This study aims to characterize the communication process among nursing assistants who work in vehicles of the basic life support of the mobile emergency service, in the coordination of this service, and in the unified medical regulation service in a city of the state of São Paulo, Brazil. This descriptive and qualitative research used the thematic content analysis for data analysis. Semi-structured interviews were used for the data collection, which was held in January, 2010. Results show diffculties in communication with both the medical regulation service and the coordination. Among the most highlighted aspects are failures during the radio transmission, lack of qualified radio operators, difficult access to the coordination and lack of supervision by nurses. However, it was possible to detect solutions that aim to improve the communication ana consequently, the service offered by the mobile emergency service.
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| http://dx.doi.org/10.1590/s1983-14472012000100010 | DOI Listing |
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