Knowing the people planning: measuring change in mental health services.

Aust Health Rev

Hawkes Bay District Health Board, PO Box 9014, Hastings 4156, New Zealand.

Published: May 2012

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Article Abstract

This article describes the underlying philosophy of knowing the people planning (KPP) and gives an example of a practical approach to measure people's recovery in terms of consumer identified outcomes leading to the improvement in the effectiveness of mental health and addiction services in Hawke's Bay. KPP provided a valuable approach to planning service delivery by measuring key variables of service delivery based on consumer determined key features and a means to describe the quality improvements implemented in services in Hawke's Bay. Practitioners were directly involved; the key was to identify gaps and work with stakeholders to create solutions to facilitate better and improved recovery outcomes.

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Source
http://dx.doi.org/10.1071/AH10871DOI Listing

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