[Communication as a remedy to conflict in the emergency department].

Rev Infirm

Association les Alliers, centre social, Angoulême.

Published: April 2012

AI Article Synopsis

  • The interaction between nurses and travelling people often leads to misunderstandings.
  • A social center team in Angoulême has organized meetings to address these issues.
  • Both parties establish rules to ensure understanding and that everyone’s needs are acknowledged.

Article Abstract

The encounter between nurses and travelling people sometimes results in incomprehension and misunderstandings. To remedy this, the team of the social centre in Angoulême has set up meetings between hospital staff and travelling people. Rules are defined on both sides enabling each party to feel understood and reassured that their needs are respected.

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