Introduction of a competency based haemodialysis education programme: 5 years experience.

The quality of care that patients receive is fundamentally related to the knowledge and skills of the staff providing the care. To ensure that all staff within our dialysis clinic network has the knowledge and competence to provide the care, support and education that patients require, a competency based education programme was developed. Roll-out of the programme commenced in 129 clinics in our dialysis clinic network during 2006-2007. Activity with this programme has continued. It is now translated into 12 languages and fully implemented in 11 countries. At the end of December 2010, 3,099 staff had completed the Basic Dialysis Programme and 3,125 staff had completed the Orientation Programme component of the education programme. Results of quality activities have enabled further programme development and have shown that the investment in staff education has benefited our organisation, staff and patients.