User-driven innovation of an outpatient department.

Work

Department of Management Engineering, Technical University of Denmark, Lyngby, Denmark.

Published: March 2014

AI Article Synopsis

  • The paper discusses how user-driven innovation and participatory design methods were applied to create a new concept for an outpatient department in a hospital.
  • It highlights the effectiveness of combining these methods to enhance both the spatial and organizational aspects of the department.
  • Design games and tabletop simulations were identified as valuable tools for engaging stakeholders and facilitating the participatory design process.

Article Abstract

This paper presents experiences from a user-driven innovation process of an outpatient department in a hospital. The mixing of methods from user-driven innovation and participatory design contributed to develop an innovative concept of the spatial and organizational design of an outpatient department in a hospital. Design games and tabletop simulation seem to be powerful tools in facilitating such a participatory process.

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Source
http://dx.doi.org/10.3233/WOR-2012-0142-101DOI Listing

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