Impact of technical assistants for venepuncture and intravenous cannulation on overall emergency department performance.

Objective: The objective of the article was to determine the effect of a technical assistant for venepuncture and i.v. cannulation on triage performance and patient length of stay in an ED.

Methods: An observational study of daily ED performance was conducted at an inner city tertiary referral ED. Over a period of 158 consecutive days, data on triage performance and average length of stay were collected. A technical assistant was employed for 8-10 h per day to perform venepuncture, i.v. cannulation and electronic order entry. Study groups compared were days staffed by a technical assistant and days that were not staffed.

Results: Days staffed by a technical assistant were associated with significantly higher triage performance for triage category three (mean 0.66, 95% CI 0.63-0.69 vs 0.58, 95% CI 0.54-0.62; P=0.003) and lower average length of stay per patient for triage category two patients (mean length of stay 390 min, 95% CI 369-411 vs 425 min, 95% CI 399-451; P=0.04). Triage performance thresholds for triage category three (75% of patients seen within 30 min) were met over twice as often on staffed days compared with control (39/96 [38%]vs 10/62 [16%], P=0.004).

Conclusion: Staffing the ED with a technical assistant was associated with improved ED performance for triage category three and average length of stay for triage category two patients.