Before building or remodeling a hospital, architects develop a complete set of blueprints. That same sort of detailed attention should be given to the "invisible architecture" of core values, corporate culture, and emotional attitude because this has a much greater impact on the patient and employee experience than do the bricks and mortar.
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http://dx.doi.org/10.1891/1078-4535.17.3.126 | DOI Listing |
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