Unscheduled care: learning from video-recorded consultations.

Emerg Nurse

School of Community and Health Sciences, City University, London.

Published: September 2010

One aspect of the implementation of patient-centred care is the improvement of consultations between service users and practitioners, and this can be done through 'communicative action'. This article explains how observing video recordings of consultations in a walk-in centre can help service users and practitioners better understand each other's conversations and interactions.

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Source
http://dx.doi.org/10.7748/en.18.5.20.s21DOI Listing

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