AI Article Synopsis
- A significant part of outpatient oncology involves managing phone calls outside of appointments, even though these calls aren't reimbursed and can strain staff resources.
- This study investigated the volume and distribution of these calls in a private medical oncology practice, focusing on who the callers are and why they are calling.
- It also looked at variations in call volume based on different characteristics of the oncology practice.
Article Abstract
A large component of ambulatory oncology practice is management of telephone calls placed to and from the practice between outpatient appointments, but they are not a reimbursable service, they require staff resources, and they place an unpredictable demand on workload. In this study, telephone calls were examined at a private medical oncology practice to define telephone call volume and distribution in an active ambulatory oncology practice, describe the callers and reasons for calls, and examine any differences in call volume by practice characteristics.
Download full-text PDF |
Source |
|---|---|
| http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2790654 | PMC |
| http://dx.doi.org/10.1200/JOP.0922002 | DOI Listing |
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