This article reports the successful implementation of two quality improvement efforts in the central pharmacy of a large tertiary care facility. The authors, who were participants in the project, describe the steps taken and the graphic tools used to document processes and measure improvements. The experience confirms that health care organizations can apply techniques of total quality management taken from other types of organizations.
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| http://dx.doi.org/10.1016/s0097-5990(16)30444-4 | DOI Listing |
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