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User library service expectations in health science vs. other settings: a LibQUAL+ Study. | LitMetric
Objectives : To explore how the library service expectations and perceptions of users might differ across health-related libraries as against major research libraries not operating in a medical context; to determine whether users of medical libraries demand better library service quality, because the inability of users to access needed literature promptly may lead to a patient who cannot be properly diagnosed, or a diagnosis that cannot be properly treated.Methodology : We compared LibQUAL+ total and subscale scores across three groups of US, Canadian and British libraries for this purpose.Results : Anticipated differences in expectations for health as other library settings did not emerge.Conclusions : The expectations and perceptions are similar across different types of health science library settings, hospital and academic, and across other general research libraries.
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