Being able to listen to patients is a basic and necessary tool in any helping profession. While dentistry's primary job is evaluating and carrying out procedures, taking the time to learn effective listening can help establish better working relationships with patients. In this article, active and passive listening are discussed and broken down into several skills, which can be learned and practiced in order to be a more effective listener.
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Associate Professor, Division of Palliative Medicine, Department of Family Medicine, Robert Larner, M.D., College of Medicine at the University of Vermont.
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