A heart for change.

Healthc Financ Manage

Ernst & Young, Louisville, Ky, USA.

Published: January 2007

The effectiveness of change management is driven by six factors: A clear and consistent message from the top. A palpable connection between leaders and clinicians. Departments that perform their functions well, but also work in sync with other departments. A healthy level of resistance in the change process. Effective communication. A model for monitoring the change process and responding early to variances.

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