This article develops a framework that investigates the impact that a change in health status has on satisfaction with structure and process elements of health care delivery over time. We develop and present a structural equation model that encompasses these relationships based on a survey of 284 consumers of health care services. The results indicate that health status is directly related to satisfaction with process of care elements but not directly related to structural elements. These results contribute to the literature by examining the impact of health status on satisfaction in two distinct elements related to structure and process.

Download full-text PDF

Source
http://dx.doi.org/10.1097/00004010-200407000-00009DOI Listing

Publication Analysis

Top Keywords

health status
16
status satisfaction
8
structure process
8
health care
8
health
6
influence time
4
time changes
4
changes health
4
status
4
status patient
4

Similar Publications

Want AI Summaries of new PubMed Abstracts delivered to your In-box?

Enter search terms and have AI summaries delivered each week - change queries or unsubscribe any time!