Caller satisfaction.

Pediatrics

Published: August 2003

Download full-text PDF

Source
http://dx.doi.org/10.1542/peds.112.2.449DOI Listing

Publication Analysis

Top Keywords

caller satisfaction
4
caller
1

Similar Publications

Computer-assisted psychotherapy programs have demonstrated efficacy and potential for improving access to mental health services. However, little is known about their implementation, uptake and acceptability in real-world settings. As a quality improvement effort, we designed and implemented a computer-assisted cognitive-behavioral therapy (cCBT) program for adults in an outpatient specialty mental health clinic.

View Article and Find Full Text PDF

Holding the Line - Mental Well-Being, Stressors, and Coping in Crisis Supporters.

Crisis

January 2025

The Matilda Centre for Research in Mental Health and Substance Use, The University of Sydney, NSW, Australia.

Crisis supporters can experience numerous stressors in their role that can impact their own mental well-being. The area remains underexplored in research, particularly relating to substance use, and new trends in the role such as working remotely or the impact of providing chat-based support. This study identifies crisis support-related stressors, as well as levels of mental well-being and substance use, and factors associated with mental well-being.

View Article and Find Full Text PDF

Assessing the Usage and Usability of a Mental Health Advice Telephone Service in Uganda: Mixed Methods Study.

J Med Internet Res

October 2024

Swedish Program for ICT in Developing Regions (SPIDER), Department of Computer and Systems Science, Stockholm University, Stockholm, Sweden.

Background: Harnessing mobile health (mHealth) solutions could improve the delivery of mental health services and mitigate their impact in Uganda and similar low-resource settings. However, successful adoption requires that mHealth solutions have good usability. We have previously implemented a telephone service to provide mental health information and advice in English and Luganda, utilizing an automated interactive voice response (IVR) system linked to live agents, including mental health care workers and peer support workers.

View Article and Find Full Text PDF

Want AI Summaries of new PubMed Abstracts delivered to your In-box?

Enter search terms and have AI summaries delivered each week - change queries or unsubscribe any time!