Managing technology in a complex healthcare delivery system.

J Healthc Inf Manag

e-Cleveland Clinic, Cleveland Clinic Health System, Department of General Internal Medicine, Cleveland Clinic, USA.

Published: July 2003

Although clinical management is generally best handled regionally in a large system, e-health is the exception. E-health is managed centrally and not regionally because the patient access is not regional--it is virtual. Also, when patient demand, not business rationalization pressure, is the driver for change, it makes business sense to modify the management form from a regional to a centralized function.

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