The authors describe an organization's success in creating a process, which aligned nurses and senior management in the creation of a desired future state. The environment is one of high census, nurse shortage, and two union organizing efforts. The outcome is a significant investment in this organization's future by the selection of key interventions to enhance nurse satisfaction and loyalty, and ultimately retention.
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| http://dx.doi.org/10.1097/00005110-200110000-00012 | DOI Listing |
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