The revival of the economy in the US holds 2 powerful lessons for its healthcare system: know your customers and focus on their needs. Widespread inefficiency and inconvenience characterise the current healthcare system because it has failed to heed these lessons so far. Making the necessary changes will require substantial modifications by both government and healthcare providers. But, in the end, the result will reshape the future of healthcare.
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| http://dx.doi.org/10.2165/00019053-200018001-00002 | DOI Listing |
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