In this study a staff planning model for a health service clinic has been developed and validated using an example case of a health service clinic. The primary purpose of this research is to develop a representative staff planning model which balances the cost and benefits of staff task flexibility through cross-training for a healthcare facility. Additionally, legal requirements for task substitution in the healthcare industry have been considered in the model.
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| http://dx.doi.org/10.1023/a:1019019308016 | DOI Listing |
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