Recruiting, interviewing, and hiring the right person.

In 1998 and 1999, unprecedented changes occurred in the U.S. economy: unemployment rates dropped below 4.5%, the stock market soared to more than 11,000, and about 3 million new technology-related jobs were created (1). Faced with worldwide competition and new technologies, many industries and businesses have had to relook at and reengineer their operations. Human resource management has played a key role. Significant resources always have been allocated to the recruiting process to hire competent and loyal employees. To not spend the time and effort to recruit good employees can be costly in many ways. This review offers guidelines to managers and emphasizes just how important this process is to the success of an organization.