Baldor Electric uses a tool it calls the value formula to help teach its employees to look at their work through the eyes of the customer. In fact, the goal of the value improvement process is to focus everyone on customer value, and the employees, by going through five training courses, learn how improving quality and service and reducing cost and time lead to higher value for the customer.
Download full-text PDF |
Source |
|---|
Publication Analysis
Top Keywords
compass customer
4
customer baldor
4
baldor electric
4
electric tool
4
tool calls
4
calls formula
4
formula help
4
help teach
4
teach employees
4
employees work
4
Similar Publications
Want AI Summaries of new PubMed Abstracts delivered to your In-box?
Enter search terms and have AI summaries delivered each week - change queries or unsubscribe any time!