Explores the evolution of the quality issue within the health-care industry and also the significance of quality in the health industry along with the historical origins of quality management. Reviews applications of total quality management in the health care industry along with implementation issues. Concludes that a fundamental understanding of the process of total quality management is an absolute requirement.
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| http://dx.doi.org/10.1108/09526869610117739 | DOI Listing |
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