Revisiting the Effect of Emotional Labor: A Multi-Level Investigation in Front-Line Service Teams.

The main purpose of this study is to consider individuals in teams and to reexamine how emotional labor affects the performance of front-line service team and team members through emotional exhaustion. Multi-source data collection and a time-lagged research design was adopted to collect data from matched team members and customers nested in 82 front-line service teams in a large electronics provider based in China. The findings show that surface acting increases emotional exhaustion which reduces customer loyalty at the team level and individual task performance at the individual level, supporting a full mediation model.

A Trait-State Model of Trust Propensity: Evidence From Two Career Transitions.

Trust propensity is typically conceptualized as a stable, trait-like, exogenous variable. Drawing on the social investment principle of personality change, we argue that trust propensity has situationally specific components and is likely to be less stable during periods of career transition. Using a latent curve-latent state-trait model, we present evidence that suggests that trust propensity has stable (trait) and unstable (state) components during career transition periods and that it has the potential to change over time.

Doctor, how can we help you? Qualitative interview study to identify key interventions to target burnout in hospital doctors.

Objective: To identify priority interventions for the prevention and reduction of work stress and burnout in hospital doctors through analysis of (1) doctors' experiences of work stress and burnout and (2) their preferences with respect to interventions.

Design: Qualitative design using semistructured interviews analysed with deductive thematic analysis.

Setting: Hospitals in Ireland.

Work engagement as a key driver of quality of care: a study with midwives.

Purpose: Against a backdrop of increased work intensification within maternity hospitals, the purpose of this paper is to examine the role of work engagement in the quality of care delivered to patients and in general health of the midwives delivering care, as reported by midwives and nurses.

Design/methodology/approach: Quantitative questionnaires consisting of standardised measures were distributed to midwives in two large maternity hospitals. These questionnaires assessed levels of work engagement, supervisor and colleague support, general health and quality of care.

Exploration of the facilitators of and barriers to work engagement in nursing.

Background: Engagement is couched as the opposite to burnout and while there have been numerous studies that have supported the relationship between organizational antecedents and employee engagement, nurse engagement is still inadequately understood. Recent papers in the nursing literature have called for more research on this construct to be conducted with nurses so that nurse leaders can be better informed about the impact of engagement on outcomes for the organization.

Aim: To explore nurses' experiences of their work environments and to reveal factors in the workplace that may facilitate or act as barriers to nurse engagement.