Mater Sci Eng C Mater Biol Appl
November 2019
Purpose: The purpose of this paper is to use Lean Six Sigma (LSS) to reduce patient waiting time in a Kuwaiti private hospital obstetrics and gynaecology clinic.
Approach: The define, measure, analyse, improve and control methodology was used. The "define" stage involved identifying patients' needs, system capabilities and project objectives.