Reliability and validity of an indicator system used to evaluate outpatient and inpatient satisfaction in Chinese hospitals.

Background And Aims: Patient satisfaction is one of the important ways to measure the results of treatment and the quality of medical services. The purpose of the present study was to verify the reliability and validity of the indicator system for evaluating satisfaction of outpatients and inpatients in Chinese hospitals.

Methods: The study was based on the satisfaction questionnaire program of the national doctor- patient experience research center with data from 99,802 outpatients and 229,215 inpatients, collected in China between 2016 and 2017.