The use of performance metrics to monitor the impact of CPOE on pathology laboratory services.

Organisational communication perspectives provide a framework for examining the impact of new Computerised Physician Order Entry (CPOE) systems on health care organisations. The aim of this study was to utilise performance metrics (volume of telephone/fax calls and the management of unfulfilled test requests) as a way of monitoring the impact of a new CPOE system on the communication (synchronous and asynchronous) interface in the Central Specimen Reception (CSR) area of a pathology laboratory service. The total number of outgoing and incoming calls rose considerably after the implementation of the new system.