Exploring the Constraint Profile of Winter Sports Resort Tourist Segments.

Many studies have confirmed the importance of market segmentation both theoretically and empirically. Surprisingly though, no study has so far addressed the issue from the perspective of leisure constraints. Since different consumers face different barriers, we look at participation in leisure activities as an outcome of the negotiation process that winter sports resort tourists go through, to balance between related motives and constraints.

The role of learning and customer orientation for delivering service quality to patients.

Purpose: This study seeks to investigate the impact that learning orientation, internal and external customer orientation have on quality of care delivered to patients. Additionally, given the differences between managerial and non-managerial employees regarding organizational value perception and focus on the needs of internal customers and patients, the study aims to examine potential variations in these relationships.

Design/methodology/approach: The study took place in ten out of 31 public hospitals operating in the five largest districts in continental Greece.

Identifying organizational culture and subcultures within Greek public hospitals.

Purpose: Since organizational culture is undoubtedly critical in a highly competitive era, the purpose of this paper is to identify the core culture dimensions that exist within Greek public hospitals and examine inherent subcultures, based on employee characteristics.

Design/methodology/approach: The study took place in 20 Greek public hospitals, randomly selected in eight major cities, and provided 749 usable responses from front-line employees. Statistical analyses used include descriptive statistics, t-tests, and analysis of variance.