Publications by authors named "Vaishnav Kameswaran"
Objectives: The aim of this study was to investigate how healthcare staff intermediaries support Federally Qualified Health Center (FQHC) patients' access to telehealth, how their approaches reflect cognitive load theory (CLT) and determine which approaches FQHC patients find helpful and whether their perceptions suggest cognitive load (CL) reduction.
Materials And Methods: Semistructured interviews with staff (n = 9) and patients (n = 22) at an FQHC in a Midwestern state. First-cycle coding of interview transcripts was performed inductively to identify helping processes and participants' evaluations of them.
Article Synopsis
- - The study investigates how using human intermediaries as technology helpers can improve access to telehealth services for underserved populations, reducing the cognitive load tied to learning new tech.
- - A pilot intervention was conducted during the COVID-19 pandemic at a Federally Qualified Health Center, where graduate students provided telehealth assistance to patients via phone, helping them navigate technology.
- - Despite a low participation rate (14.2% of eligible patients), the findings suggest that those who attended the sessions had lower education and tech experience, highlighting the need for more tailored equity-focused telehealth solutions in the future.