Primary care is essential in healthcare systems, particularly in Saudi Arabia amid health reforms, but patients face barriers preventing them from accessing Primary Healthcare Centers (PHCs).
A study conducted with 403 patients in an emergency department used a questionnaire to assess satisfaction with PHC services and identify barriers, revealing that only 28.3% were always satisfied, with organizational and socioeconomic issues being the most significant obstacles.
The research identified that factors like being female and high educational attainment correlated with lower satisfaction levels, indicating a need for targeted solutions by healthcare policymakers to improve access and satisfaction with PHCs.