Five-year analysis of hospital complaints at a Japanese tertiary teaching hospital.

Background: Patient complaint taxonomies strongly support the use of healthcare complaints as a powerful tool to improve the quality and safety of patient care. Hospitals use complaint data at the organizational level to address quality variation across service lines and departments.

Methods: We applied a validated typology method to identify where the complaints occured and gained deeper insights about how they can be more effectively utilized to drive and implement continuous quality and service improvement activities within a tertiary hospital.

Frontline nursing staff's perceptions of intravenous medication administration: the first step toward safer infusion processes-a qualitative study.

Objectives: Intravenous medication errors continue to significantly impact patient safety and outcomes. This study sought to clarify the complexity and risks of the intravenous administration process.

Design: A qualitative focus group interview study.

Social Networking Services as a Tool for Support of Mothers: A Literature Review.

Background: Difficulties experienced by mothers in raising their children can be resolved using social networking services (SNSs). Being aware of issues associated with SNSs in such situations may be useful for supporting mothers. We herein review the issues associated with using SNSs to support mothers.