Computational Modeling of the Value Co-Creation Process in Customer Service: An Application of the NK Model.

There has been an increasing interest to explore and gain knowledge about customer engagement behavior among academia and practitioners. Particularly, the value co-creation process in customer services is essential to explore the interaction structure. In this study, we applied the computational simulation of the NK model to identify the value co-creation process between service employees and customers in the service context.

Identity Leadership, Employee Burnout and the Mediating Role of Team Identification: Evidence from the Global Identity Leadership Development Project.

Do leaders who build a sense of shared social identity in their teams thereby protect them from the adverse effects of workplace stress? This is a question that the present paper explores by testing the hypothesis that identity leadership contributes to stronger team identification among employees and, through this, is associated with reduced burnout. We tested this model with unique datasets from the Global Identity Leadership Development (GILD) project with participants from all inhabited continents. We compared two datasets from 2016/2017 ( = 5290; 20 countries) and 2020/2021 ( = 7294; 28 countries) and found very similar levels of identity leadership, team identification and burnout across the five years.

Coherent addition of fiber lasers by use of a fiber coupler.

Coherent addition of fiber lasers coupled with an intracavity fiber coupler is reported. Almost a single output is obtained from one of the fiber ports, which one can switch simply by unbalancing the losses in the ports. We show that the constructive supermodes, each of which has a single output in a different port, build up automatically because of the dense longitudinal-mode, length-unbalanced laser array with unbalanced port loss.