Factors Determining Satisfaction with Service Delivery at Family Medicine Clinics of a Tertiary Hospital in North Central Nigeria.

Background: Patients' satisfaction with service delivered at the healthcare facility is a critical index of quality of care in the health industry. Hence, it is paramount to ascertain patients' satisfaction to improve service delivery.

Methodology: The study was a cross-sectional design conducted among 104 patients aged 18 to 65 years who were on follow-up for chronic diseases at the Family Medicine Clinics.

BATHE Consultation Model and Patients' Satisfaction: A Randomized Controlled Clinical Trial among Adults with Chronic Illness in a Tertiary Health Facility in North-Central Nigeria.

Introduction: BATHE is a consultation model mnemonic that stands for Background, Affect, Trouble, Handling, and Empathy. It is gaining fame in medicine because it offers person-centered care in time constrained setting and does not interfere with the physicians' ability to see large number of patients in a given day. We investigated the satisfaction scores of patients with chronic illnesses using BATHE model and the usual care (Subjective, Objective, Assessment and Plan, SOAP) model in a busy family medicine clinic.