Publications by authors named "Susan J Heydon"

Self-care is a growing area in community pharmacy globally. In a time where people are taking control over their own health care, the question of the degree of self-care available from community pharmacies is pertinent. New Zealand is a country that has publicly funded healthcare; with over 1000 community pharmacies catering to a population of 5 million people.

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Article Synopsis
  • - Evidence suggests that pharmacists provide essential healthcare services without charge, but little is known about patients' views on these services' quality and significance.
  • - The study interviewed 253 patients in New Zealand who used these unfunded services, revealing two key themes: the importance of the patient-provider relationship and varying willingness to pay for these services.
  • - Results indicated that most patients value these services highly and 62.8% expressed a readiness to pay, typically around NZD$10, depending on the service type.
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Background: There is increasing evidence of pharmacists providing free or partially subsidised patient-focused services in order to meet healthcare needs. Limited information exists about the types of unfunded services and their value.

Objectives: (1) Identify the types of unfunded services provided nationally in New Zealand (NZ) and (2) Determine the costs associated with service provision.

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Background: Pharmacists report to be providing patient-focused clinical services for which they receive no remuneration. Limited literature exists about unfunded services leading to difficulties in ascertaining an appropriate study design for such research.

Objective: This study aims to assess the appropriateness of a proposed study design before launching a nationwide study to investigate the provision of unfunded patient care services.

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Background: Globally, pharmacists report to be providing free or partially subsidised patient-focused services in order to meet healthcare needs of their communities. Budget cuts to pharmacy contracts are reported to challenge the provision of such services. Limited information exists identifying the types of unfunded services provided in community pharmacies.

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