The improved quality process after implementation of the hemithyroidectomy care map.

Objective: To report the improved quality process in service care of the patients undergoing hemithyroidectomy and the results of the care map implementation.

Material And Method: Descriptive analysis and retrospective chart reviews were performed in the patients who underwent hemithyroidectomy in the Department of Otorhinolaryngology, Faculty of Medicine Siriraj Hospital before and after the care map implementation between January 2004 and December 2006.

Results: Hemithyroidectomy care map has been created with good cooperation of all members of our department in January 2005.