Exploring the impact of an automated prescription-filling device on community pharmacy technician workflow.

Objective: To explore community pharmacy technician workflow change after implementation of an automated robotic prescription-filling device.

Methods: At an independent community pharmacy in rural Mayville, WI, pharmacy technicians were observed before and 3 months after installation of an automated robotic prescription-filling device. The main outcome measures were sequences and timing of technician workflow steps, workflow interruptions, automation surprises, and workarounds.