Specialist call handlers' perspectives on providing help on a cancer helpline: A qualitative interview study.

Objective: To identify call handlers' key experiences of providing telephone help on a cancer helpline.

Methods: Semi-structured qualitative interviews with 30 call handlers from three UK-based cancer helplines. Transcribed interview data were analysed thematically.

A descriptive survey of cancer helplines in the United Kingdom: Who they are, the services offered, and the accessibility of those services.

Background: There are more than 1500 UK health helplines in operation, yet we have scant knowledge about the resources in place to support the seeking and delivering of cancer-related telephone help and support. This research aimed to identify and describe cancer and cancer-related helpline service provision: the number of helplines available, the variety of services provided, and the accessibility of those services.

Method: This study used online national questionnaire survey sent to 95 cancer and cancer-related helplines in the United Kingdom.