Improving Critical Value Read-Back Failure Rate by Modifying the Notification Procedure.

Objectives: The aim of the study was to determine whether a system process change improved successful read-back of critical values by the appropriate provider.

Methods: The study implemented a system process change of switching the "first call" physician from the admitting physician to the most recent document writer. Data were compared before (N = 301) and after the intervention (N = 201).