Perceived service quality, perceived value, overall satisfaction and happiness of outlook for long-term care institution residents.

Objective: To investigate the psychometric properties and relationships of perceived service quality, perceived value and overall satisfaction for residents with respect to their long-term care institutions.

Design: The five-point Likert scale questionnaire administered through facetoface interviews.

Setting: Fourteen long-term care institutions located in central and southern Taiwan stratified according to services and accommodation population.