Care management instruments used by nurses in the emergency hospital services.

Objective: To describe the instruments used by nurses for the management of care in face of the demands of the emergency hospital service.

Method: This is a qualitative study, with triangulation of data from interviews, focus groups, and documents, conducted with nurses from an Emergency Hospital Service in a state in southern Brazil. Data were subjected to thematic content analysis.

Nurses' work process in an emergency hospital service.

Objectives: to analyze the nurses' work process in an Emergency Hospital Service.

Methods: a qualitative, exploratory and descriptive research conducted with 17 nurses from the emergency service of a high complexity hospital in southern Brazil. Data were collected through interviews, focus group and document analysis.