Enhancing research informatics core user satisfaction through agile practices.

Objective: The Huntsman Cancer Institute Research Informatics Shared Resource (RISR), a software and database development core facility, sought to address a lack of published operational best practices for research informatics cores. It aimed to use those insights to enhance effectiveness after an increase in team size from 20 to 31 full-time equivalents coincided with a reduction in user satisfaction.

Materials And Methods: RISR migrated from a water-scrum-fall model of software development to agile software development practices, which emphasize iteration and collaboration.