Preparing for an influenza pandemic: model of an immunization clinic in an urban family practice.

Problem Addressed: The surge in patient demand for the H1N1 influenza vaccine during the 2009 pandemic.

Objective Of The Program: To facilitate timely delivery of the 2009 H1N1 influenza vaccine to a family practice population while preserving regular clinic function and to create a model of effective vaccination delivery for future outbreaks.

Program Description: An academic family practice in Toronto, Ont, adopted a process-improvement approach and implemented 3 Saturday stand-alone H1N1 vaccination clinics to accommodate increased demand for the vaccine.