Background: Discharge letters were routinely sent to the patient's general practitioner (primary care physician, family physician) by a care of the elderly consultant. In the past (the 'old' system), copies were also sent to the patients, or their carer, as well as other healthcare professionals if necessary, but not routinely to pharmacists.
Method: The consultant's practice changed in March 2005 to a 'new' system and the practice-based pharmacists received copies of discharge letters for patients discharged from the two community hospitals.