Publications by authors named "Shannon Goulet"
J Med Internet Res
February 2023
Article Synopsis
- - The study investigates how using human intermediaries as technology helpers can improve access to telehealth services for underserved populations, reducing the cognitive load tied to learning new tech.
- - A pilot intervention was conducted during the COVID-19 pandemic at a Federally Qualified Health Center, where graduate students provided telehealth assistance to patients via phone, helping them navigate technology.
- - Despite a low participation rate (14.2% of eligible patients), the findings suggest that those who attended the sessions had lower education and tech experience, highlighting the need for more tailored equity-focused telehealth solutions in the future.
