Publications by authors named "Sarah E Chalmers"
Background: Many hospitals have taken actions to make care delivery for specific patient groups more process-oriented, but struggle with the question how to deal with process orientation at hospital level. The aim of this study is to report and discuss the experiences of hospitals with implementing process-oriented organisation designs in order to derive lessons for future transitions and research.
Methods: A literature review of English language articles on organisation-wide process-oriented redesigns, published between January 1998 and May 2009, was performed.