Frequent callers contacting the Norwegian national emergency medical number 113: a retrospective study.

Background: Calling for help is the first link in the chain of survival; however, few studies have investigated the challenges faced by frequent callers (FCs) to emergency medical communication centres (EMCCs). This study aimed to explore the characteristics of FCs and the nature of their calls to the Bergen EMCC, Norway.

Methods: This was a retrospective analysis of all emergency calls to the Bergen EMCC over three consecutive years (2019-2021).