Publications by authors named "Ruqiyo Hussein"
BMC Health Serv Res
February 2024
Article Synopsis
- The cohealth Health Concierge program in Melbourne aimed to support culturally diverse residents in navigating health services during the COVID-19 pandemic from July 2020 to June 2022.
- Through a mixed-methods evaluation involving thousands of interactions and surveys, the program was found to effectively promote COVID-safe behaviors and improve access to health services, particularly vaccinations.
- While the initiative received initial positive feedback, some residents felt it lacked adaptability over time, highlighting the need for better-defined management and the importance of bicultural workers for continued support.
